Hardware Break Fix

Storm offer a full range of repair & maintenance plans suitable for your business. Our experience
working with complex systems and emerging technologies is now available to you with our 24/7 response guarantee.

We ensure you are covered when disaster strikes.

We offer a fixed contract approach; this ensures each item is covered on an annual basis, with one affordable and fixed cost. You are also able to add to your contracts when purchasing new hardware.

Benefits

• Guaranteed Fix
• Reduced Disruption
• System Restoration
• Minimum Downtime
• Immediate skilled advice at an
annually agreed price
• 24 x 7 Delivery
• Loan Facility
• Nationwide Cover

Storm Silver Care

• Cover provided - Monday – Friday, 8.30am 5.30pm
• Call to Fix time – Next Business Day

Storm Gold Care

• Cover provided - Monday – Friday, 8.00am 8.00pm
• Call to Fix time – 6 hours

Storm Platinum Care

• Cover provided - 24 hours a day, 7 days a week (incl. public holidays)
• Call to Fix time – 4 hours

With your own dedicated login for our support portal, you are able to view all supported hardware in one centralised location. This means that selecting faulty equipment and logging faults is quick and easy.

We log all calls into a fully ITIL compliant helpdesk system.
Need to log a call? Click here to do it online.

Download more information on our Hardware Maintenance Contracts

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