Storm Technologies

Our ITIL compliant Service Desk is at the heart of our service organisation and is staffed from 8.30am to 5.30pm on normal business days by qualified IT professionals. These professionals are not just call loggers, but will attempt to resolve any problems with you. All calls made to the service desk are logged and tracked through our own systems. We apply ITIL practices in the management of any call placed with us, giving you peace of mind.

How we operate

• Staff with a can do attitude and ITIL training
• 1st to 4th line helpdesk staff with direct escalation to Service Delivery Managers
• SLA Driven process

• Intelligent call management system
• Average Call answered in 7 seconds
• 8000+ calls closed last year
• Monthly reporting

As a customer you are free to use the service desk as much or as little as you need. We can log supports calls with manufacturers for you, responding to you as quickly as possible with returns numbers, other information or the date and time an engineer will attend your site. You can also log support issues via email and on our website, giving you even more points of contact. We will aim to resolve your enquiry to complement your business requirements. If you are looking for 24/7 support we can provide this too, delivering the right level of support for your business.