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Service Desk

Download service desk brochureDo you need emergency cover due to absent IT staff? Or maybe you just don’t have time for mundane, time consuming tasks. Whether you are a small business or a large enterprise organisation, we will tailor a package to suit you. All calls made to the service desk are logged and tracked through our own systems. 

WHAT WE OFFER

End user support for a wide variety of operation systems, including bespoke applications. Our 1st to 4th line Service Desk staff can help with anything from software updates to repairing exchange servers. We can also supply onsite engineers and 24/7 cover on request. 

HOW WE OPERATE

If an incident occurs, you can get in touch using the following methods:



FEATURES

  • Staff with a can do attitude and ITIL training
  • 1st to 4th line staff with direct escalation to
    Service Delivery Managers
  • SLA Driven process
  • Intelligent call management system
  • Average Call answered in 7 seconds
  • 8000+ calls closed last year
  • Monthly reporting


Storm Service Desk Support Contracts are available on short or long term contracts tailored to suit your specific business needs. We can log supports calls with manufacturers for you, responding to you as quickly as possible with returns numbers, other information or the date and time an engineer will attend your site. You can also log support issues via email and on our website, giving you even more points of contact. We will aim to resolve your enquiry to complement your business requirements. If you are looking for 24/7 support we can provide this too, delivering the right level of support for your business.

Download more information on our Service Desk

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